Don't forget to check out our FAQs!
Refunds And Exchanges
Due to the nature of our products, all sales are final. If you receive an incorrect or damaged item, please contact Moonlight Eternal so we can make things right!
Due to the nature of our products, all sales are final. If you receive an incorrect or damaged item, please contact Moonlight Eternal so we can make things right!
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Shipping Policies
At this time, Moonlight Eternal only ships to within the US.
Shipping Charges: Everything ships for a flat rate of $7.99. If your order only includes lip balms, it ships for a flat rate of $3.99. We offer free shipping as a courtesy to our customers on orders over $50 with coupon code: FREESHIP50. Unfortunately, I can not apply the coupon retroactively, so please remember your coupon.
At this time, Moonlight Eternal only ships to within the US.
Shipping Charges: Everything ships for a flat rate of $7.99. If your order only includes lip balms, it ships for a flat rate of $3.99. We offer free shipping as a courtesy to our customers on orders over $50 with coupon code: FREESHIP50. Unfortunately, I can not apply the coupon retroactively, so please remember your coupon.
Processing Times: Every time you visit our website, a banner at the top of your screen will display the current turn around time in business days (Monday-Friday). This does not include actual shipping time; Priority Mail is typically delivered in 3-5 days, but USPS no longer provides shipping guarantees.
Shipping Carriers: We ship primarily USPS Ground Advantage, and all packages come with complimentary $100 insurance. Orders containing only lip balm will ships USPS Ground Advantage. Occassionally, for larger orders, we will ship UPS.
Tracking: When every order ships, you will receive a confirmation email complete with tracking number.
Addresses: Please make sure your address is correct. Your order will ship to the address you provide at checkout. If USPS is unable to verify the address, your order will be delayed until I can reach you for clarification. Moonlight Eternal is not responsible for orders that are misdelivered or returned due to incorrect addresses.
Please Note: Business days do not include weekends or holidays.
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Products
While we do our best to ensure product packaging matches the pictures in each listing, occasionally, we do run out of specific packaging. You will always receive the minimum amount of product listed in each product's listing. For example, bottle shape might be different, or soap might be wrapped in paper vs plastic.
Labels may also vary from what is shown in product listings. While we strive to accurately portray all product ingredients in each listing, the label on the bottle always contains the most accurate, up to date ingredient declaration.
Products
While we do our best to ensure product packaging matches the pictures in each listing, occasionally, we do run out of specific packaging. You will always receive the minimum amount of product listed in each product's listing. For example, bottle shape might be different, or soap might be wrapped in paper vs plastic.
Labels may also vary from what is shown in product listings. While we strive to accurately portray all product ingredients in each listing, the label on the bottle always contains the most accurate, up to date ingredient declaration.
Moonlight Eternal reserves the right to update product packaging and labels as the need arises.
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Privacy Policy
If you choose to continue using this website, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving our service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you in order to mail your packages to you. We also collect your email address in order to notify you of an order updates. If you subscribe to our email list, your email is used to keep you up to date on the latest products and sales. Your information is, of course, never shared or sold.
Log Data
We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that are commonly used as an anonymous, unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these cookies to collection information and to improve our service. You have the right to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
Our website uses these cookies to collection information and to improve our service. You have the right to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our service;
- To provide the service on our behalf;
- To perform related services, such as payment processors and shipping providers; or
- To assist us in analyzing how our website is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
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What kind of personal information is collected by Moonlight Eternal and how do we use it?
We collect your name and mailing address for the sole purpose of delivering your products to you in a timely manner. This information will never be used for any other purpose, nor will it be sold.
We collect your email address in order to contact you with any questions we may have about an order you placed. We will never sell this information. This information will only be used to communicate with you about our business, including marketing emails (which you may always opt out of) and requests for product reviews.
We collect and retain details about your order (such as the amount of items order, the cost, etc) in order to properly fulfill your order. We hang onto this information in order to fulfill our own legal requirements when it comes to paying taxes.
Information Sharing And Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, mailing list providers, and product review apps. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Analytics
Like most websites around, we collect non-identifying information, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how you use our shop, so we can keep improving it.
We may collect statistics about your behavior on our shop. For instance, we may monitor behavior on specific listings to find out what you guys are looking at, and what you're not. Like the other analytical information, it helps us to provide you with products you will actually want to buy.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Stripe, Paypal, or any other service provider. Please visit their individual websites to read their privacy policies.